Privacy Policy

Last updated: 21 October 2026

Who We Are

IM ADVICE LTD is the data controller for the personal information described in this policy. We are a private limited company registered in England and Wales, company number 15055196, with our registered office at 8 Upton Green, Leicester, England, LE4 0DD.

If you have any questions about this policy or how we handle your information, email [email protected] or call 07543 560060.

The Information We Collect

When you send an enquiry through our website, we collect the details you give us:

• your name
• your business type
• your email address and phone number
• anything you tell us in your message

We also hold the information you give us by email, by phone or in a consultation, such as details about your business and what you need help with.

If you go on to become a client, we will collect further information needed to provide our services. That information is covered by our letter of engagement, which explains how we use it.

How We Use Your Information

We use the information you give us to:

• reply to your enquiry and arrange a consultation
• prepare a quote for the services you are interested in
• keep a record of our correspondence with you

We will not use your details for marketing unless you have asked us to, and we never sell your information.

Our Lawful Basis

Under UK data protection law we must have a lawful basis for using your personal information. When you make an enquiry, we rely on:

• Steps before entering into a contract: you have asked us about our services and we need your details to respond and prepare a quote.
• Legitimate interests: keeping a sensible record of enquiries and correspondence so we can run our business properly.

Who We Share It With

We only share your information with organisations that help us run this website and our business, and only as far as they need it to do that job. These include our website host and the service that delivers enquiries from the contact form to our inbox. They act on our instructions and must keep your information secure.

We may also share information where the law requires us to, for example with HMRC or law enforcement agencies.

Third-Party Services on This Website

Our website uses Google Fonts to display text. When a page loads, your browser contacts Google's servers to download the fonts, which means Google receives your IP address. The map on our contact page is provided by Google Maps and only loads if you choose to show it. Google's use of this information is covered by Google's privacy policy. Some of Google's processing may take place outside the UK, under safeguards approved by UK law.

How Long We Keep It

If you make an enquiry but don't become a client, we keep your details for up to 12 months in case you come back to us, and then delete them. If you become a client, we keep your records for as long as needed to provide our services and to meet our legal and professional obligations, which for accounting and tax records is normally at least six years.

Keeping It Secure

Our website uses HTTPS, which encrypts information sent between your browser and the site. We take sensible steps to protect the information we hold and limit access to it.

Your Rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict or stop using your information
• object to us using your information on the basis of legitimate interests
• ask us to transfer your information to another organisation

To use any of these rights, contact us using the details above. We will respond within one month. There is normally no charge.

Making a Complaint

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please also read our cookie policy.